Fax send & receive delays

Incident Report for Parachute Health

Resolved

The system has recovered from this outage, and all attempted outbound faxes will be resent.
Posted Aug 30, 2024 - 18:47 EDT

Update

We are continuing to work on a fix for this issue.
Posted Aug 30, 2024 - 14:09 EDT

Identified

Due to an unexpected outage with a third-party platform, our system is currently experiencing intermittent delays in sending and receiving faxed documentation.
Posted Aug 30, 2024 - 08:00 EDT
This incident affected: Platform.